Frequently Asked Questions

If you're a new customer of one of the services below, we encourage you to read through the relevant articles.

Where do you deliver?
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Liquoroo is available for delivery to Most of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Hobart. Liquoroo is the most loved delivery app with the widest coverage in Australia. Liquoroo is expanding its footprint rapidly, if we are currently not delivering in your area, watch this space and you will be surprised on how soon Liquoroo will come to you.

How much does delivery cost?
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Delivery charge is as low as $5 depending on the distance from our many stores across Australia. In order to keep our delivery fee as low as possible our minimum order is $20.

How long will I expect to wait for my order to arrive?
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We are committed to delivering your order ASAP. Most of our on-demand orders are delivered within 30 minutes from the time order is confirmed and accepted.

WilI I be asked to show ID?
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We practice responsible liquor services. LIQUOROO drivers might ask you to show photo ID upon delivery to verify your age if you look under 25.

How do I contact Liquoroo regarding my order?
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For order related inquiries, you can contact our customer support via our in-app chat function. Our support team usually responds within 5 minutes during operation hours or you can leave a message out of hours and we will get back to you next day.

If I ordered close to the store closing time, when will I be able to get my drinks?
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Our customer service will try their best to find a driver to get your order delivered before our closing time. However, if the order cannot be delivered before the closing time, your order will not be delivered. You can contact our support team to either re-schedule a next day delivery or receive a full refund.

Can I ask my friend or family to collect the delivery for me?
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According to the RSA, you can nominate another adult to receive the delivery. Please make sure you provide their name correctly to our customer service before the driver arrived.

Can I ask the driver to leave the order at my door?
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Due to liquor licensing regulations, we are unable to leave orders on your doorstep or at any other address other than the delivery address listed on the customer order.

How long do refunds take?
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Our team will process your refund as quickly as possible. This typically takes up to 5 business days depending on your bank. And you will be refunded on the same card you used for payment.

Can I change the delivery address?
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Once your order is placed, you can contact our customer support to change the delivery address. We highly suggest our customers contact the customer service team to change the address before the order is dispatched. As any time later than that, extra delivery fees may be applied depending on the distance of new address.

Which payment methods are accepted?
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We accept all payments using Mastercard, Visa and American Express cards.

Can I use AfterPay?
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We currently do not offer AfterPay or similar "buy now, pay later" digital payment services as a payment option. Our current payment options are listed above.

How can I redeem my gift card code?
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You can redeem your gift card both on our website and App by simply typing in the code. For website users, please login then click the account icon Admin to select the gift card option. For App users, please login then choose the three-line menu icon on the top left to open the gift card selection.

How do I update my account information?
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You can update your profile both on our website (https://web.liquoroo.com.au/en/) or on the Liquoroo App. For website users, please login then click Admin to select your profile. For App users, please login then choose the three-line menu icon on the top left to change your account information.

Can I return the order if not satisfied? 
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If you received faulty or wrong items, please contact our customer service team to arrange a return or exchange for free. We don’t support change of mind return at the moment.

What should I do if I want to self-exclude from your service?
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We are committed to the wellbeing of our customers and want to promote conscious and responsible alcohol consumption. Please fill in the details of our online form under the customer rights option both on the website and App to voluntarily exclude yourself from our service. Or, contact our customer support via chat or info@liquoroo.com.au.

How do I refer a friend to give $10 and get $10 off my order?
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Go to Liquoroo App or website and sign in to your account. You will find your exclusive referral code at Refer & Earn. Simply shared your love to friends and family for their first order. After they use the code, you will get $10 code available for your future purchase.

How can I collect loyalty points and redeem them?
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Our loyalty program allows our customers to collect points while enjoying their favourite drinks. Each $10 spend will reward you 10 points. The more you ordered the more rewards you earned. Each 100 points you collect will be worth $1 for your future purchase.

Do my loyalty points expire?
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Yes, your loyalty points will expire after 365 days from the date any points are rewarded. And you can check the expiring date for a specific amount of points anytime in our APP or Website in your account.

Can I use my loyalty points with another promo code?
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Yes, your loyalty points usage will be applicable with other offers.

How can I buy and send a gift card?
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You can buy gift cards both on our website and App in your account. Simply choose the amount with the message you want to send. And your love will be sent to their email immediately.

How to redeem a gift card?
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You need to create an account in our App or website to redeem your gift card.

Do your gift cards expire?
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Great News! Liquoroo gift cards have no specific expiration time.

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